Kuhn Rikon Corporation offers a Limited Lifetime Guarantee at the time of purchase which covers defects in materials and workmanship. This applies to cookware where specified.
For the Lifetime Guarantee to apply, you must follow the care instructions provided with the cookware. Damage caused by misuse, accidents, abuse, overheating, commercial use and/or alteration of the product is explicitly excluded from the guarantee and will not be covered under any circumstances. Please note that in the case of a set, only the faulty item will be replaced. The guarantee does not include shipping to Kuhn Rikon Corp. (USA) for assessment, nor does it cover any consequential loss.
The following are excluded from the guarantee:
- Scratches, stains, discoloration, corrosion or damage from overheating interior or exterior of the pan
- Damages caused by normal wear and tear, misuse, accidents, abuse or commercial use
Peak and New Life cookware: Non-stick coating is covered for 5 years
Easy Induction and Easy Pro cookware: Nonstick is covered for 2 years
For service in the USA:
To submit a claim please contact Kuhn Rikon Corporation at 1-415-883-1101 or email@example.com. Once you have contacted our customer service department, you may send your cookware and proof of purchase to:
Kuhn Rikon Corporation
Attention: Returns Department
16 Digital Drive Suite 220
Novato, California 94949